VIRTUAL CONFERENCE

Leverage Social Media to Humanize Your Agency and Engage Your Communities

Pre-Summit Workshop: December 9, 2025
General Summit: December 10–11, 2025

AGENDA SPEAKERS BROCHURE REGISTER

Featured Sessions

U.S. Postal Service

Creating a Channel Strategy ​to Engage Various Audiences

Crystal will share how USPS defined its brand voice, mapped its audiences, and tailored platform strategies to deliver the right message in the right tone—without losing sight of its public service mission. Attendees will gain a blueprint for balancing creativity, clarity, and consistency across a complex digital ecosystem.

Social Simulator

Managing Misinformation in the AI Age

During the session, Social Simulator will combine theory and practice, providing a hands-on tabletop scenario that encourages participants to apply misinformation best practices in a realistic simulated crisis. Join us for this detailed exploration of modern misinformation to equip your team with everything they need to navigate the information landscape.

King County Department of Natural Resources and Parks

We Don't Even Have an Intern: Creative Systems for Staying Current Without Burning Out

Marie will explore how to set up lightweight systems that fit into your existing workload, so content creation doesn’t feel like another full-time job. You’ll leave with a content idea-tracking template, a plug-and-play post checklist, and a practical one-page social media plan you can use to turn your “Saved” folder into approved posts that engage your community—without burning out.

Presenting thought leaders you'll meet online

Learn from a mix of industry leaders who will share the proven social media strategies they use to grow their brands.

Jennifer Preston

Jennifer Preston

Public Information Officer
Town of Collierville, Tennessee

Brooke Hahn

Brooke Hahn

General Manager
Flockler

Danielle Shepard

Danielle Shepard

Communications Strategist
City of Tampa

Jameil Weldon

Jameil Weldon

Social Media Manager
Mecklenburg County, NC

Joseph Galbo

Joseph Galbo

Social Media Specialist
U.S. Consumer Product Safety Commission (CPSC)

Serena Riddle

Serena Riddle

Marketing Specialist
Arizona Department of Public Safety

Rachel Terlep

Rachel Terlep

Interactive Engagement Manager
Washington Department of Transportation (WSDOT)

Claire Turner

Claire Turner

Associate Director
Social Simulator

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Webeweb Laurie Best File

By evening Laurie had the beginnings of a map patched with warmer notes than a simple crawl could have produced. The last coordinate resolved to an address that didn’t exist on any city chart—an alley between two businesses that was maintained like a private garden. Ivy climbed an iron fence, and at its far end a wooden door sat sunk into the brick, painted the soft blue of someone who’d stolen a summer sky.

Laurie introduced herself. The handshake felt like the exchange of a secret. webeweb laurie best

She touched the plaque and on impulse left one of her index cards tucked behind it. On the card she wrote three words: Keep. This. Safe. By evening Laurie had the beginnings of a

Laurie laughed at the drama. The line could have been a clue from an alternate-reality ARG, a stray poet, or a misfired bot. Still, the old hunger flared—an archivist’s curiosity that had the shape of a compass. She saved the link, annotated it, and scheduled a deeper crawl that night. Sleep was thin; dawn was nearer. Her feet took her to the river instead. Laurie introduced herself

Laurie sat and read the line from the blank page again. The city forgets its name. She pictured cartographers’ mistakes and burned signage; she thought of neighborhoods erased by planners’ pens. A man walked his dog, a woman jogged by with earbuds, and a delivery bike hissed past. The bench remembered more than the official map, she guessed, and the river seemed a good place for a mystery to leave fingerprints.

Flockler

Our Partners

DANDan InstituteInvestor Brand NetworkConference AlertsAff.Ninja

Who should attend

If you're a professional that manages your government or public agency’s social media channels, this event is for you!

  • Public Information
  • Public Affairs
  • Communications
  • Digital Marketing & Digital Media
  • Emergency Management
  • Social Media, Web & Content Management
  • Emergency Management
  • Community Service, Education & Outreach
  • Community Affairs
  • Public & Media Relations
  • Customer Service
  • Digital Engagement
  • Press Secretary
  • Administrative Support

See Attendee List

By evening Laurie had the beginnings of a map patched with warmer notes than a simple crawl could have produced. The last coordinate resolved to an address that didn’t exist on any city chart—an alley between two businesses that was maintained like a private garden. Ivy climbed an iron fence, and at its far end a wooden door sat sunk into the brick, painted the soft blue of someone who’d stolen a summer sky.

Laurie introduced herself. The handshake felt like the exchange of a secret.

She touched the plaque and on impulse left one of her index cards tucked behind it. On the card she wrote three words: Keep. This. Safe.

Laurie laughed at the drama. The line could have been a clue from an alternate-reality ARG, a stray poet, or a misfired bot. Still, the old hunger flared—an archivist’s curiosity that had the shape of a compass. She saved the link, annotated it, and scheduled a deeper crawl that night. Sleep was thin; dawn was nearer. Her feet took her to the river instead.

Laurie sat and read the line from the blank page again. The city forgets its name. She pictured cartographers’ mistakes and burned signage; she thought of neighborhoods erased by planners’ pens. A man walked his dog, a woman jogged by with earbuds, and a delivery bike hissed past. The bench remembered more than the official map, she guessed, and the river seemed a good place for a mystery to leave fingerprints.

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